Yes. We will pack fish with heat packs or cold packs according to local weather conditions in your area. We ship UPS Standard Overnight, and you must be ready to receive your package (or packages) when they arrive.
The general rule is big fish eat little fish and mean fish chase peaceful fish.
We highly recommend doing some research before you make your purchase.
There are several good rules of thumb, we recommend checking howmanyfish.com as one good resource.
4 out of 5 people stop keeping tropical fish the very first year they have an aquarium. They have a tough time keeping the fish alive and in reality this should not be a problem. The fish hobby is such a great hobby and we at Rainfall Tropical fish do not want anyone to ever be discouraged. If you are new to the hobby please check ALL the following when you order and start your aquarium tropical fish adventure:
- Your fresh-water aquarium water needs to be ready for fish – water needs to be the correct temperature, pH, and salinity for at least 48 hours before any fish are introduced. If you are not familiar with these terms please research and check the water conditions you fish require.
- Ensure the correct food for the fish you order is on hand. Never overfeed, feed as much as tropical fish can consume in about five minutes. Never use “vacation” foods, fish can go for several days without feeding.
- Never overstock the fish tank. Who doesn’t want to add everything at once? In the case of an aquarium we are creating an ecosystem . This can take up to two weeks. Therefore, only introduce a few fish to the tank the first week, let the ecosystem establish, and add more fish the second week.
It takes 8-18 hours to fulfill orders after they are placed. This is due to only being able to catch, bag, and pack fish that are going out that day and shipped.
When your order is packed, you automatically get a shipping confirmation email with your tracking number. This will let you know your fish on their way.
Since we only fulfill orders Monday-Fridays, any orders that come in Saturday-Sunday are pushed out to Monday.
Orders can take up to 8-18 hours to fulfill and ship.
Due to the nature of shipping live fish, we can only catch, sort, bag and box a certain number of orders per day before our shipping cut off time.
Any pending orders are then scheduled for the next shipping day. We only ship fish Monday-Friday to avoid any possible weekend delays.
Orders that come in Saturday and Sunday start to get processed the following week.
If you’ve placed an order and need to cancel it for any reason, email us at Support@Rainfalltropicals.shop as soon as possible.
In the Subject of the email, include your order number and the word “CANCEL”.
Cancellations MUST be received before noon (PST) on the day your order is scheduled to go out.
Cancelled orders are refunded immediately, but your credit/debit card can take 3-5 business days to process.
If we can complete 80% or more of the order we will ship it and refund you for any missing fish. This is to insure the rest of the order is sent in a timely manner, instead of having customers wait for an undetermined amount of time.
If something is missing from your order, check your email to see if something has been refunded. Due to the unpredictable nature of live fish, our inventory can fluctuate and we may have run out and refunded the missing item(s) so we can send what we did have in a timely manner.
If nothing was refunded, please contact us at Support@Rainfalltropicals.shop with your order number and a brief summary of the issue so we may resolve it.
Please contact us with a photo of the DOA (Dead On Arrival) along with your order number and specify what fish are included in the photo.
DOAs will be either refunded or you will be given a discount code, whichever is most convenient for you.
Shipping is a 3rd party cost and is NOT REFUNDABLE.
We also DO NOT ship replacement fish.
Check the tracking number that was included in your Shipping confirmation email. This will give you information on the status of your package.
If your order was delayed due to a carrier issue, please know that we pack all of our fish to last longer than 24 hours just in case of these situations. When your order does arrive, make sure to accept your package as there is a good chance of survival, plus our live arrival policy requires that you have the fish to be eligible for a refund.
If you did not receive a Shipping confirmation email by 6pm PST, your order may not have shipped due to a delay in our warehouse or shipping department.
Rainfall Tropical Fish uses UPS Standard overnight shipping for all our fish orders.
We invest in the well being of our fish while they are in our warehouse and in order to keep fish happy and healthy, shortening their travel time is important.
To avoid any weekend delays, we ship orders Monday-Friday.
Orders that come in late Friday, Saturday and Sunday start to get processed the following week.
See our fish packing process here: How We Pack Fish